Episode 07: Customer Classification

Expanding our contacts and data base is vital to long term business success.

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This Episode looks at a strategy for managing customers and getting the most out of existing business networks whilst building new contacts.

This episode combines the work of Global philanthropist Marshall Thurber and author Malcom Gladwell who has written a number of best-selling books such as The Tipping Point and Blink.

The formula addressed in this episode can really assist in maximising time and focus for building connections.